FAQ
Authenticity is a must for us and we pride ourselves in only dealing with 100% authentic items. We authenticate through human authentication via careful, close inspection and we also use electronic authentication using two of the most reputable authentication expert services in the world – LegitGrails and RealAuthentication.com. We have complete confidence in the items we sell. Our policy on all our items is 100% lifetime guarantee of authenticity or your money back.
Within New Zealand we offer free express shipping, which is trackable and fast through our trusted providers.
The pre-loved market for luxury items can be a risky, fraught with fraud involving chargebacks and scams. Let us take away that risk and do the hard work for you. We love helping you streamline your wardrobe so that you use and love every piece. We offer competitive prices for you to either consign or sell direct to us.
Consignment with us allows us to sell your item for a small fee, at the trade off of a little time. Simply submit your pictures to us via our online form to receive a quote within 24 hours. Once you accept the quote, post it off to us to get paid once your item is sold for you.
Simply submit your pictures to us via our online form to receive a quote within 24 hours. Once you accept the quote, post it off to us to get paid as soon the item is authenticated.
When you sell direct to us, we pay you out instantly with our money and take on the full risk of the item not selling.
We do not do exchange or refunds for change of mind. We make every effort to describe and photograph/film every feature of your item to ensure there is no disappointment.
When you sell direct to us, we pay you out instantly with our money and take on the full risk of the item not selling.
We go to great lengths to ensure you have provided us with the right photos and description for us to best assess pricing before you send in your item. On the occasion where the description or the photos does not match what we receive we reserve the right to alter the quote or refuse the item. The cost of the return would be covered by the seller.
Yes, we pride ourselves in only dealing with 100% authentic items. Firstly, our expert team of authenticators will authenticate check that all branding, materials, stitching, serials are all in line with the specific brands hallmarks. In addition, we will also use reputable third party authenticators such as realauthentication.com, Entrupy and LegitGrails. If the item is proved to be a counterfeit, we will return the item back to you with an administration fee of $150 to release the item.
When you are selling direct to us, we will send you the funds within 24 hours of receiving and authenticating the item. Often authenticating can take between 1-3 business days. When you are consigning with us, we will send your funds less our commission fee, within 72 hours of the buyers funds clearing in our accounts. We transfer funds to you via bank transfer.
Chanel, Louis Vuitton, Hermes, Gucci, Prado, Saint Laurent, Valentino and Valentino.
All handbags and accessories for the brands mentioned above are eligible as long as they are in fair condition. If you are unsure about the condition, please don't hesitate to submit your item for an assessment.